The Admin application lets you manage general components of your NiCE CXone system. The key areas are employees, tenant
High-level organizational grouping used to manage technical support, billing, and global settings for your NiCE CXone system.-level settings and security, storage options, and recordings.
Using Admin, you can do common tasks like:
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Set up employees:
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Organize employees into groups, teams, and scheduling units.
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Simplify employee scheduling with WEM Skills.
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Manage multiple employees, teams, and other entities at one time with bulk upload and download.
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Set up divisions in your NiCE CXone system.
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Manage how interactions are recorded with recording policies.
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Manage general settings about your tenant.
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Manage security and data access using roles, views, login authenticators, and access keys.
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Store and export your data with Cloud Storage and Data Share.