Behaviors are the characteristics or attributes of the focus area. First, you need to first create a behavior and select it while creating a focus area.
For example, Attendance, Available Time, Talk Time, or Hold Time can each be defined as a Behavior for the Productivity Focus Area.
You can edit, activate, or deactivate a behavior by clicking Options
.
To create a new behavior:
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Click the app selector
and select Coaching > Behavior > Add New. -
Enter a Behavior.
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Click Save. By default, the status of the behavior is active and can be associated with a focus area.