CXone Mpower Engagement Manager (EM) provides you with the tools to increase schedule flexibility with an easy-to-use mobile application. For IEX WFM Integrated Engagement Manager:
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Displays agent schedules.
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Provides notification of schedule updates.
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Allows agents to trade schedules.
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Allows agents to request absence.
For IEX WFM solution, EM gives agents more control over their schedule each week.