Rule Action Summary Report

The Rule Action Summary report displays a summary of all rule actions, whether automatic, non-automatic, approved, or rejected. You can filter the table by specifying a date range, an agent, or a team.

Data in this Report

The Rule Action Summary report has multiple columns that present data attributes and metrics. The table below provides a description for each column.

Column	Description
Rule	The name of the rule that defines the condition and action.
# Rule Checks	The number of times the rule was checked to determine whether action was needed.
# Automatic Actions	The number of times the action was automatically executed when the rule conditions were met.
# Pending Actions Offered	The number of times the action was non-automatic and had to be approved or rejected.
# Pending Actions Accepted	The number of times the action was non-automatic and an administrator accepted it.
# Pending Actions Denied	The number of time the action was non-automatic and an administrator rejected it.