DO NOT RECORD

Prevents CXone MpowerThis is helpful if you need to provide contacts the ability to opt out of being recorded, such as for compliance with the EU General Data Protection Regulation (GDPR). After firing, this action changes the DoNotRecord field of the CTI event to True. This prevents CXone Mpower from recording. If an agent transfers or conferences the call, the CTI event retains the True value, continuing to prevent the call from being recorded.

Dependencies

• This action must be placed before the Onanswer event action in your script.

• You cannot change the DoNotRecord state of the CTI event from True to False. Therefore, once this action fires, the contact cannot be recorded for the duration of the call.

Supported Script Types

Phone

Input Properties

None.

Result Branch Conditions

Result branch conditions allow you to create branches in your script to handle different outcomes when an action executes.

Condition	Description
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the action's other branches are not defined.