Content on this page is for a product or feature in controlled release (CR). If you are not part of the CR group and would like more information, contact your Account Representative.
CXone Mpower SmartReach is a proactive engagement solution. It offers omnichannel campaign automation, allowing you to seamlessly manage outbound voice communication.
The built-in compliance controls in SmartReach are both robust and automated. They enable you to navigate multiple regulatory environments with confidence. This includes the complexities of TCPA, CTIA, CAN-SPAM, HIPAA, and other regulatory frameworks. In addition, advanced insight and monitoring tools ensure visibility for managers to optimize both campaigns and agent performance.
SmartReach combines proven technology with the AI-driven capabilities of CXone Mpower to help address other common challenges of proactive engagement campaigns, including:
- Low customer engagement
- Resource constraints
- Agent burnout
If you'd like more information about SmartReach, contact your CXone MpowerAccount Representative
Using SmartReach
To use SmartReach, it must be enabled for your CXone Mpower tenant by NiCE Professional Services. You must also set up a campaign and skill in your tenant.
During its controlled release, the remainder of SmartReach configuration is done in a separate portal. You can find more information at these links: