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Add-On Voice Solutions

You can purchase enhancements to the default NiCE CXone voice experience. These include:

NiCE CXone AI Voice Translation (SmartSpeak): Provides real-time translation of a live call between 96 different languages and dialects.
Universal Call Branding: Shows your organization's name in the caller ID when your agents place outbound calls.
Click-to-Call: Places a button on your website that lets visitors call your contact center with their browser softphone.
AI Noise Cancellation: Reduces contacts' ability to hear background noise and echoes from your agents' side of the call, no matter where they're working.