This content is for a product or feature in controlled release (CR). If you have questions not answered in the online help, talk to your manager.
This overview is for agents. If you're an administrator, see the Cognigy Agent Assist help page for administrators.
Cognigy Agent Assist is an AI application that provides real-time assistance as you handle interactions
The full conversation with an agent through a channel. For example, an interaction can be a voice call, email, chat, or social media conversation.. It helps you personalize the contact's The person interacting with an agent, IVR, or bot in your contact center. experience and resolve their issue faster. Cognigy opens in a new tab outside CXone Mpower Agent. See the Cognigy website 
for information on what kinds of help Cognigy Agent Assist can offer you.