Download the CXone Mpower Agent Progressive Web App

You can download the CXone Mpower Agent progressive web app (PWA) to your computer or mobile device. The Agent PWA does everything Agent can do in your browser. It also:

  • Allows you to launch Agent without logging in again.

  • Displays notifications directly on your computer or mobile device.

  • Runs in the background.

Download to a Computer

  1. In CXone Mpower, click the app selector and select Agent.

  2. In the top right, click Open In App Icon: a box with an arrow pointing to the top right..

  3. Click Open.

  4. The Agent PWA downloads to your computer. It appears in your taskbar, marked by the CXone Mpower logo . You can pin it to your taskbar by right-clicking this logo and selecting Pin to taskbar.

Download to a Mobile Device

You can use the Agent PWA on iPhones running iOS 16 or iOS 17. You can also use it on Android mobile devices. It has been tested for these mobile devices:

  • iPhone 14

  • iPhone 15 Pro Max

  • Samsung Galaxy A51

  • Samsung Galaxy A54

  • Samsung Galaxy S23

If you use a mobile device that's not on that list, you may experience issues. You should not use the Agent WebRTC Extension on iPhones.

Download to an iOS Device

  1. In Safari, launch Agent by navigating to one of the following:

  2. At the bottom of Safari, click Share Icon of a blue box with an arrow pointing up. > Add to Home Screen.

  3. Click Add.

Download to an Android Device

  1. In Chrome, launch Agent by navigating to one of the following:

  2. At the top of Chrome, click More Icon of three dots in a horizontal row. > Add to Home screen > Install.

  3. In the pop-up that appears, click Install.