Add the Agent Noise Cancellation Extension to Unified Agent Workspace for ServiceNow

AI Noise Cancellation reduces the background noise and echoes on either side, or both sides, of a phone call. To use AI Noise Cancellation, your administrator must first enable it for your system. Then, you must add the NiCE CXone Agent Noise Cancellation Extension to Google Chrome or Microsoft Edge. In both browsers, you can download it from the Chrome Web Store.

Add the Agent Noise Cancellation Extension to GoogleChrome

1. Navigate to Agent Noise Cancellation Extension in Google Chrome. This links to an external site that is not maintained by NiCE.

2. Click Add to Chrome.

3. In the pop-up that appears, click Add extension.
4. In the pop-up that appears asking for microphone access, click Allow.

Add the Agent Noise Cancellation Extension to MicrosoftEdge

1. Navigate to Agent Noise Cancellation Extension in Microsoft Edge. This links to an external site that is not maintained by NiCE.

2. If you haven't already enabled Chrome extensions for Edge, click Allow extensions from other stores in the blue bar at the top.

3. Click Get.

4. In the pop-up that appears, click Add extension.
5. In the pop-up that appears asking for microphone access, click Allow.