NiCE CXone administrators and business or organizational leadership can benefit from the following applications:
- Actions: An AI tool designed for customer experience (CX) leaders. It helps you make decisions to reach your organizational goals quickly.
- AI Routing: An advanced routing solution that uses AI and machine learning to predict the best connections between contacts
The person interacting with an agent, IVR, or bot in your contact center. and agents. - Experience Optimization (XO): A tool that analyzes your historical interaction The full conversation with an agent through a channel. For example, an interaction can be a voice call, email, chat, or social media conversation. data. You can use the results of the analysis to guide your configuration and optimization of the AI applications you use in NiCE CXone.