Configure your NiCE CXone Studio scripts for the SIP backchannel connection, including the main SIP backchannel script, spawned backchannel script, and CXone token or Integration Hub script.
| Script | purpose | Notes |
|---|---|---|
| Main script | Handles voice interactions on the NiCE CXone side and manages the interaction lifecycle. Invokes the SIP backchannel script for connectivity with AI Agents (Cognigy). | Made available by NiCE CXone Professional Services. |
| Spawned SIP backchannel script | A script spawned by the main script to manage the SIP backchannel signaling path between NiCE CXone and AI Agents (Cognigy) during an active voice interaction. | Made available by NiCE CXone Professional Services. |
| CXone token / Integration Hub script | Generates the NiCE CXone authentication used for SIP backchannel and AI Agents (Cognigy). It enables AI Agents (Cognigy) to authenticate Signal API and TMS API requests back to NiCE CXone. | This step is optional but highly recommended. It requires an Integration Hub license to generate encrypted tokens. Without Integration Hub, tokens are generated in plain text, which is less secure and not recommended for production environments. |