Prepare Genesys Environment for CXone Mpower Real-Time Third Party Telephony Recording (Multi-ACD)

A Genesys telephony system can include the following interface types:

• CTI Computer Telephony Integration - any technology that allows interactions on both computers and phones to be integrated. interface: Genesys SIP Server

• Media interface SIPREC

The Genesys telephony system includes the Genesys SIP Server and SIPREC interface types that can be configured together with AudioCodes SBC.