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Prepare Microsoft Teams Environment for CXone Mpower Real-Time Third Party Telephony Recording (Multi-ACD)

A Microsoft Teams telephony system can include the following interface type:

Microsoft Teams (NiCE Recording BOT)

The Microsoft Teams interface manages both CTI Computer Telephony Integration - any technology that allows interactions on both computers and phones to be integrated. call events and call media.

Recording Format:

Currently, only STEREO recording is supported. MONO recording will be available in a future release.

Deployment Notice:

After creating the Microsoft Teams telephony system and interface, it is required to deploy the Microsoft Teams NiCE Recording BOT in the NiCE Azure account. This deployment is handled by the NiCE deployment team.