How can I switch to a more user-friendly date picker?
If you find the default monthly view of the date picker difficult to use, you can switch to an alternative view. Simply click on the month and year displayed at the top center of the date picker. This will allow you to change to an annual overview, where you can more easily select your desired year, month, and days.
Why do I see calls in the Interactions Search application, but not in the policy?
Calls appear in the Interactions Search application faster than in the policy section. This is because the Interactions Search updates more quickly, usually within 15 minutes, while the policy section may take about 15-30 minutes to update.
What is the difference between an Interaction, Contact, and Segment?
An Interaction is the entire customer experience from start to finish. A Contact is a specific instance of engagement within an interaction, and a Segment is an individual step or part within a contact. Each segment can represent different communication channels or events.
How can I view my monthly interactions volume for Data Policies?
You can view your monthly interactions volume using the Data Policies - Interactions Volume report. This report helps Data Policies customers track the number of interactions processed each month, which are billed according to your contract terms.
Why weren't the files I retrieved from long-term storage deleted when I ran a Media Deletion policy?
If any files are being retrieved from long-term storage, they won’t be deleted during the retrieval process. You should run a Media Deletion policy to delete these files once the retrieval is done.