CXone Mpower Knowledge Hub can process both images and documents so they can be searched and used to answer questions. However, support for these features depends on the connector you are using. Some connectors support Image Parsing with LLM
Large Language Model. A type of AI that processes, understands, and generates human language based on context. and Document Parsing (Attachments) out of the box, while others require configuration or are planned for future release.
The table in this topic shows which connectors currently support these features and which ones are planned for future updates. Use this matrix to quickly check whether your connector can process images and documents, and plan your setup accordingly.
File Type and Size Support:
Image Parsing
-
Supported formats: PNG, JPG, JPEG
-
Maximum file size: 3.75 MB per image (AWS Bedrock limitation)
Note: Images larger than this limit will not be processed. Please optimize files before ingestion.
Document Attachments
- Documents: PDF, DOC, DOCX, TXT, MD, HTML
-
Spreadsheets: CSV, XLS, XLSX
-
Maximum file size: 50 MB (AWS Bedrock limitation)
Connector Feature Matrix
The following table lists the connectors that support Image Parsing with LLM Large Language Model. A type of AI that processes, understands, and generates human language based on context. and Document Parsing (Attachments).
-
A
check mark means the feature is available now. -
Future means the feature is planned but not yet available.
-
A blank space means the feature isn’t currently supported.
|
Connector Name |
Image Parsing with LLM |
Document Parsing (Attachment) |
|---|---|---|
| Expert |
|
|
| Salesforce | Future | Future |
| ServiceNow | Future |
|
| SharePoint | Future |
|
| Zendesk | Future | Future |
| Guru |
|
|
| eGain | Future | Future |
| Generic connector |
|
|
| Microsoft Dynamics 365 | Future | Future |
| Oracle | Future | Future |
| SolarWind | Future |
|
| Confluence |
|
|
| Drupal |
|
|
| Business Optix (Future) | ||
| LivePro (Future) |
|
|
| LightHouse (Future) |