FQDNs and IP Addresses for Voice
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This page lists the FQDNs and IP addresses that CXone Mpower requires if you use Integrated Softphone or if CXone Mpower is the RespOrg
The organization responsible for maintaining the registration of toll-free phone numbers. for your phone numbers. The IP addresses you need to open or allow depend on which of these voice options your call center uses, if any. To find your information:
- If you use Integrated Softphone, select Global Integrated Softphone in the filter list on the right.
- If you use a hosted VoIP provider for your phone numbers, select the 700- numbers that match your configuration.
- Copy the information that appears at the bottom of this page.
Selected information appears below this sentence.
If your filter selections display both FQDNs and IP addresses, be sure to allow both. If you only allow IP ranges, your system will not function.
These hostnames are latency-based and can resolve to any area. Open these hosts and ports if you use Integrated Softphone (WebRTC).
wrtc-pri.niceincontact.com (Amazon Route53 Latency Based)
wrtc-sec.niceincontact.com (Amazon Route53 Latency Based)
laxwrrwrtc.niceincontact.com (Los Angeles)
laxacwrtc01.niceincontact.com (Los Angeles)
laxacwrtc02.niceincontact.com (Los Angeles)
laxacwrtc03.niceincontact.com (Los Angeles)
laxacwrtc04.niceincontact.com (Los Angeles)
laxacwrtc05.niceincontact.com (Los Angeles)
laxacwrtc06.niceincontact.com (Los Angeles)
laxacwrtc07.niceincontact.com (Los Angeles)
laxacwrtc08.niceincontact.com (Los Angeles)
laxacwrtc09.niceincontact.com (Los Angeles)
laxacwrtc10.niceincontact.com (Los Angeles)
laxacwrtc11.niceincontact.com (Los Angeles)
laxacwrtc12.niceincontact.com (Los Angeles)
dalwrrwrtc.niceincontact.com (Dallas)
dalacwrtc01.niceincontact.com (Dallas)
dalacwrtc02.niceincontact.com (Dallas)
dalacwrtc03.niceincontact.com (Dallas)
dalacwrtc04.niceincontact.com (Dallas)
dalacwrtc05.niceincontact.com (Dallas)
dalacwrtc06.niceincontact.com (Dallas)
dalacwrtc07.niceincontact.com (Dallas)
dalacwrtc08.niceincontact.com (Dallas)
dalacwrtc09.niceincontact.com (Dallas)
dalacwrtc10.niceincontact.com (Dallas)
dalacwrtc11.niceincontact.com (Dallas)
dalacwrtc12.niceincontact.com (Dallas)
sgpacwrtc01.niceincontact.com (Singapore)
tkyacwrtc01.niceincontact.com (Tokyo)
osaacwrtc01.niceincontact.com (Osaka)
sprwrrwrtc.niceincontact.com (Sao Paulo)
spracwrtc01.niceincontact.com (Sao Paulo)
spracwrtc02.niceincontact.com (Sao Paulo)
spr-rbwrtc01.cxonevoice.com (Sao Paulo)
riowrrwrtc.niceincontact.com (Rio de Janeiro)
rioacwrtc01.niceincontact.com (Rio de Janeiro)
rioacwrtc02.niceincontact.com (Rio de Janeiro)
rio-rbwrtc01.cxonevoice.com (Rio de Janeiro)
munacwrtc01.niceincontact.com (Munich)
fraacwrtc01.niceincontact.com (Frankfurt)
sydacwrtc01.niceincontact.com (Sydney)
melacwrtc01.niceincontact.com (Melbourne)
ymqacwrtc01.niceincontact.com (Montreal)
ytoacwrtc01.niceincontact.com (Toronto)
dxbacwrtc01.niceincontact.com (Dubai)
auhacwrtc01.niceincontact.com (Abu Dhabi)
lonacwrtc01.niceincontact.com (London)
manacwrtc01.niceincontact.com (Manchester)
bomacwrtc01.niceincontact.com (Mumbai)
hydacwrtc01.niceincontact.com (Hyderabad)
sl1acwrtc01.niceincontact.com (South Korea 1)
sl1acwrtc01.niceincontact.com (South Korea 1)
sl2wrrwrtc.niceincontact.com (South Korea 2)
sl2acwrtc01.niceincontact.com (South Korea 2)
is-wrtc-cptwrr.cxonevoice.com (Capetown)
cpt-acwrtc01.cxonevoice.com (Capetown)
is-wrtc-jnbwrr.cxonevoice.com (Johannesburg)
jnb-acwrtc01.cxonevoice.com (Johannesburg)
is-wrtc-culwrr.cxonevoice.com (Culpepper)
cul-acwrtc01.cxonevoice.com (Culpepper)
is-wrtc-miawrr.cxonevoice.com (Miami)
mia-acwrtc01.cxonevoice.com (Miam)
61.14.30.128/27 (Singapore)
103.13.81.128/28 (Melbourne)
103.13.81.144/28 (Sydney)
154.48.222.128/25 (Munich)
154.60.103.128/25 (Frankfurt)
200.15.3.0/24 (Sao Paulo)
209.14.64.128/27 (Rio de Janeiro)
210.57.49.128/27 (Osaka)
210.57.57.128/28 (Tokyo)
216.20.235.0/24 (Dallas)
216.20.237.0/24 (Los Angeles)
38.80.80.128/27 (Canada)
38.64.141.128/27 (Canada)
213.198.48.128/27 (London)
213.198.49.128/27 (Manchester)
83.111.4.128/27 (Abu Dhabi)
83.111.3.128/27 (Dubai)
216.20.250.128/27 (Mumbai)
216.20.251.128/27 (Hyderabad)
43.203.66.184 (South Korea 1)
54.180.205.239 (South Korea 1)
3.39.40.118 (South Korea 1)
43.201.159.126 (South Korea 1)
15.164.183.74 (South Korea 1)
13.209.32.33 (South Korea 1)
15.164.136.200 (South Korea 1)
43.201.174.222 (South Korea 1)
3.35.108.196 (South Korea 1)
43.202.154.204 (South Korea 1)
3.37.157.221 (South Korea 1)
3.34.114.138 (South Korea 2)
3.35.202.118 (South Korea 2)
13.124.109.150 (South Korea 2)
43.200.47.39 (South Korea 2)
43.200.145.72 (South Korea 2)
3.39.110.138 (South Korea 2)
13.124.89.163 (South Korea 2)
43.202.139.186 (South Korea 2)
43.201.127.157 (South Korea 2)
15.164.205.178 (South Korea 2)
3.37.4.66 (South Korea 2)
205.179.214.176/28 (Capetown)
216.133.98.176/28 (Johannesburg)
38.92.39.176/28 (Culpepper)
38.87.244.176/28 (Miami)
FedRAMP only requires the following hostnames and IP addresses:
wrtc-us-pri.niceincontact.com (Amazon Route53 Latency Based)
wrtc-us-sec.niceincontact.com (Amazon Route53 Latency Based)
216.20.235.0/24 (Dallas)
216.20.237.0/24 (Los Angeles)
dalsip.incontact.com
dalsec.incontact.com
dalxsp.incontact.com
laxsip.incontact.com
laxsec.incontact.com
laxxsp.incontact.com
216.20.235.0/24
216.20.237.0/24
dalsip.incontact.com
dalsec.incontact.com
dalxsp.incontact.com
laxxsp.incontact.com
laxsip.incontact.com
laxsec.incontact.com
216.20.235.0/24
216.20.237.0/24
brasip.incontact.com
brasec.incontact.com
dalsip.incontact.com
dalsec.incontact.com
dalxsp.incontact.com
laxxsp.incontact.com
200.15.3.0/24
216.20.235.0/24
dalxsp.incontact.com
laxxsp.incontact.com
laxsip.incontact.com
laxsec.incontact.com
sgpsip.incontact.com
sgpsec.incontact.com
61.14.30.16/28
216.20.237.0/24
sgpsip.incontact.com
sgpsec.incontact.com
tkosip.incontact.com
tkosec.incontact.com
dalxsp.incontact.com
laxxsp.incontact.com
osasip.incontact.com
osasec.incontact.com
61.14.30.16/28
210.57.57.128/28
210.57.75.160/27
210.57.49.160/27
sgpsip.incontact.com
sgpsec.incontact.com
tkosip.incontact.com
tkosec.incontact.com
dalxsp.incontact.com
laxxsp.incontact.com
osasip.incontact.com
osasec.incontact.com
61.14.30.16/28
210.57.57.128/28
210.57.75.160/27
210.57.49.160/27
melsip.incontact.com
melsec.incontact.com
sydsip.incontact.com
sydsec.incontact.com
dalxsp.incontact.com
laxxsp.incontact.com
103.13.81.128/28
103.13.81.144/28
melsip.incontact.com
melsec.incontact.com
sydsip.incontact.com
sydsec.incontact.com
dalxsp.incontact.com
laxxsp.incontact.com
103.13.81.128/28
103.13.81.144/28
frasip.incontact.eu
frasec.incontact.eu
fraxsp.incontact.eu
munxsp.incontact.eu
munsip.incontact.eu
munsec.incontact.eu
154.48.222.160/28
154.60.103.160 /28
frasip.incontact.eu
frasec.incontact.eu
fraxsp.incontact.eu
munxsp.incontact.eu
munsip.incontact.eu
munsec.incontact.eu
154.48.222.160/28
154.60.103.160 /28