NiCE CXone Lifecycle Status
This page tracks the status of lifecycle announcements for NiCE CXone . You can find the lifecycle announcements for the products relevant to your NiCE CXone system in the Customer Community Announcements page 
.
| Product or Feature | Key Lifecycle Dates | New Solution Details |
|---|---|---|
| ACD Recorder | End of Support: 31 December 2025 |
NiCE CXone Recording Management (CXone)
|
|
Autopilot (Omilia) (Amelia) |
End of Sale: 3 February 2026 |
AI Agents (Cognigy) Virtual Agent Contact your account representative for help transitioning to AI Agents (Cognigy) |
| Autopilot Knowledge | End of sale: 3 February 2026 |
AI Agents (Cognigy) Virtual Agent Contact your account representative for help transitioning to AI Agents (Cognigy) |
| Bot Builder | End of sale: 3 February 2026 |
AI Agents (Cognigy) Virtual Agent Contact your account representative for help transitioning to AI Agents (Cognigy) |
| Channels: Legacy Email, Chat, SMS |
End of support: 31 December 2027 |
Digital Experience (DX) email, chat, SMS Learn about setting up Digital Experience (DX) for your NiCE CXone system. |
| Desktop Studio | End of support: 31 March 2026 |
Learn more about starting to use Studio. |
|
Experience Optimization (XO) |
End of sale: 3 February 2026 |
Contact your account representative to enable Actions for your system. Requires the Actions permission. |
| IVR Proxy | End of support: 30 June 2026 |
Requires the Launch Automation & AI permission. |
| MAX |
End of life: 31 December 2025 End of life extension: 30 June 2026* |
NiCE CXone Agent Workspace (Agent) applicationsLearn more about requirements to use each app application: * The June extension applies to customers using MAX for voice only. These customers may continue using MAX beyond June only if a parity issue or bug is preventing conversion and they have received approval through a MAX extension request. Customers requiring continued use of MAX due to additional migration for legacy digital channels may do so until the conversions to Digital Experience (DX) and Agent Workspace are complete. In these cases, a MAX extension request is not required. |
| Personal Connection | End of sale: 6 May 2025 for US and Canada |
Outbound Engagement (SmartReach) (available in the 26.2 release) Contact your account representative for more information. |
| Real-Time Interaction Guidance | End of sale: 3 February 2026 |
Copilot for Agents Learn about setting up Copilot for Agents and contact your account representative. |
| Self-Service Analytics | End of sale: 6 May 2025 | N/A |