CXone Mpower Lifecycle Status
This page tracks the status of lifecycle announcements for CXone Mpower . You can find the lifecycle announcements for the products relevant to your CXone Mpower system in the Customer Community Announcements page 
.
| Product or Feature | Key Lifecycle Dates | New Solution Details |
|---|---|---|
| ACD Recorder | End of Support: 31 December 2025 |
|
|
Autopilot (Amelia) |
End of Sale: 3 February 2026 |
Contact your Account Representative for help transitioning to Cognigy AI |
| Autopilot Knowledge | End of sale: 3 February 2026 |
Contact your Account Representative for help transitioning to Cognigy AI |
| Bot Builder | End of sale: 3 February 2026 |
Contact your Account Representative for help transitioning to Cognigy AI |
| Channels: Legacy Email, Chat, SMS |
End of support: 31 December 2027 |
Digital Experience email, chat, SMS Learn about setting up Digital Experience for your CXone Mpower system. |
| Desktop Studio | End of support: 31 March 2026 |
Learn more about starting to use Studio. |
|
Experience Optimization (XO) |
End of sale: 3 February 2026 |
Contact your Account Representative to enable Actions for your system. Requires the Actions permission. |
| IVR Proxy | End of support: 30 June 2026 |
Requires the Launch Automation & AI permission. |
| MAX |
End of life: 31 December 2025 End of life extension: 30 June 2026 |
applications Learn more about requirements to use each Agent application: |
| Personal Connection | End of sale: 6 May 2025 for US and Canada |
SmartReach (available in the 26.2 release) Contact your Account Representative for more information. |
| Real-Time Interaction Guidance | End of sale: 3 February 2026 |
Copilot for Agents Learn about setting up Copilot for Agents and contact your Account Representative. |
| Self-Service Analytics | End of sale: 6 May 2025 | N/A |