NiCE CXone Lifecycle Status

This page tracks the status of lifecycle announcements for NiCE CXone . You can find the lifecycle announcements for the products relevant to your NiCE CXone system in the Customer Community Announcements page Icon of a square with an arrow point from the center through the top right corner. .

Product or Feature	Key Lifecycle Dates	New Solution Details
Omnichannel Routing (ACD) Recorder	End of Support: 31 December 2025	NiCE CXone Recording Management (CXone)
Autopilot (Amelia/Omelia) (Amelia)	End of Sale: 3 February 2026	AI Agents (Cognigy) Virtual Agent Contact your Account Representative for help transitioning to AI Agents (Cognigy)
Autopilot Knowledge	End of sale: 3 February 2026	AI Agents (Cognigy) Virtual Agent Contact your Account Representative for help transitioning to AI Agents (Cognigy)
Bot Builder	End of sale: 3 February 2026	AI Agents (Cognigy) Virtual Agent Contact your Account Representative for help transitioning to AI Agents (Cognigy)
Channels: Legacy Email, Chat, SMS	End of support: 31 December 2027	Digital Experience (DX) email, chat, SMS Learn about setting up Digital Experience (DX) for your NiCE CXone system.
Desktop Studio	End of support: 31 March 2026	NiCE CXone Studio Learn more about starting to use Studio.
Experience Optimization (XO)	End of sale: 3 February 2026	Actions (Automated Insights) Contact your Account Representative to enable Actions for your system. Requires the Actions permission.
IVR Proxy	End of support: 30 June 2026	Integration Hub Requires the Launch Automation & AI permission.
MAX	End of life: 31 December 2025 End of life extension: 30 June 2026	NiCE CXone Agent Workspace (Agent) applications Learn more about requirements to use each Agent application: Agent Workspace (Agent) Agent Workspace (Browser Extension) (Agent Integrated) Agent Workspace (Embedded) (Agent Embedded) Agent Workspace for Microsoft Teams (Agent for Microsoft Teams)
Personal Connection	End of sale: 6 May 2025 for US and Canada	Outbound Engagement (SmartReach) (available in the 26.2 release) Contact your Account Representative for more information.
Real-Time Interaction Guidance	End of sale: 3 February 2026	Copilot for Agents Learn about setting up Copilot for Agents and contact your Account Representative.
Self-Service Analytics	End of sale: 6 May 2025	N/A