Studio Actions Table

This page provides you with a comprehensive list of Studio actions that you can sort.

Action Name	Description	Media Type
ADDBCCADDR	Adds a blind carbon copy (BCC) recipient to the structured variable created with a Createemail action actionaction.	Email
ADDBODY	Adds body text or HTML to the structured variable created with a Createemail action actionaction.	Email
ADDCCADDR	Adds a carbon copy (CC) recipient to the structured variable created with a Createemail action actionaction.	Email
ADDFROMADDR	Adds a from-address to the structured variable created with a Createemail action actionaction.	Email
ADDTOADDR	Adds a recipient to the structured variable created with a Createemail action actionaction.	Email
AGENT LIST	Returns all agents assigned to the business unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone Mpower system., unless in an array containing each agent’s profile information.	Email
AGENT ASSIST	Connects an agent assist application to CXone Mpower.	Email
AGENTSTATE	Checks the status of a specific agent.	Email
ENHANCED WORKFLOW EXECUTE	Allows you to integrate a CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. with a CXone Mpower Agent application without having to configure a SNIPPET payload.	Phone, Digital
Agent Workflow Configuration		Phone, Digital
WORKFLOW EXECUTE		Phone, Digital
ANALYTICS	Triggers sentiment analysis on email text, evaluating content for positive, negative, neutral, or mixed tones.	Email
ANNOTATION	Allows you to add comments or other text that's visible on the script canvas.	Email
ASKCALLER (Chat Scripts)	Requests information from a chat contact.	Chat
ASKCALLER (Digital Scripts)	Requests information from a contact using a supported digital Any channel, contact, or skill associated with Digital Experience. direct or private messaging application, such as Facebook Messenger or WhatsApp, as well as Digital Experience SMS and chat.	Digital
ASR	Allows you to capture a value provided by a contact and store it in a script variable.	Phone
ASRALPHANUM	Allows you to capture a string of alphanumeric values provided by a contact and store it in a script variable.	Phone
ASRCOMPILE	Allows you to compile custom grammar files for use in ASR Automatic Speech Recognition. Allows contacts to respond to prompts by speaking, pressing phone keys, or both.-enabled IVR Interactive Voice Response. Automated phone menu contacts use via voice or key inputs to obtain information, route an inbound voice call, or both. scripts.	Phone
ASRCURRENCY	Allows you to capture a monetary value provided by a contact and store it in a script variable.	Phone
ASRDATE	Allows you to capture a date provided by a contact and store it in a script variable.	Phone
ASRDIGITS	Allows you to capture spoken input as a string of digits and use it to populate a script variable.	Phone