APIs in WFM help you do more with the platform and connect it to other apps. These are the APIs:
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Export Agent Schedules API: This API lets you send agent schedules from WFM to other apps. You can get the schedule of one agent at a time for up to seven days. This is useful for connecting scheduling info to other systems, like an interactive voice response (IVR) system.
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Data Extraction APIs: These APIs let you get data from NiCE CXone, such as WFM payroll data. Data can be filtered based on a specific date range.
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Import Allotment API: This API lets you import agent time-off earned balances from an external HR or payroll system into . You can update agent allotments when your organization manages leave balances outside of CXone and uses that system as the source of truth.
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Export Summary API: This API lets you export agent time-off summary data from to other apps. You can get balance information for agents, including earned, used, and remaining allotments. This is useful for syncing time-off data with external HR or reporting systems.
For more details on using these APIs, like needed permissions, registration, and sign-in steps, look at each API's guide. You can also find examples and responses for each API, as well as info on the data you can get.