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Use Enhanced Customer Card in Agent for Microsoft Teams

This page is for agents. If you're an administrator, learn about Enhanced Customer Card for administrators.

Enhanced Customer Card (ECC) provides a comprehensive view of customer information in one place, including the following:

Overview: A consolidated view of customer information in a single tab.
Interactions: The interaction history for the customer.
Notes: Notes associated with the customer.

For more information about Enhanced Customer Card, see the Enhanced Customer Card agent guide Box with arrow indicating navigation to external site. .