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Use Agent Workspace Advanced (Enhanced Customer Card) in Agent Workspace for Microsoft Teams (Agent for Microsoft Teams)

This page is for agents. If you're an administrator, learn about Agent Workspace Advanced (Enhanced Customer Card) for administrators.

Agent Workspace Advanced (Enhanced Customer Card) (ECC) provides a comprehensive view of customer information in one place, including the following:

Overview: A consolidated view of customer information in a single tab.
Interactions: The interaction history for the customer.
Notes: Notes associated with the customer.

For more information about Agent Workspace Advanced (Enhanced Customer Card), see the Agent Workspace Advanced (Enhanced Customer Card) agent guide Box with arrow indicating navigation to external site. .