Import and Export

Agent Builder allows you to import or export certain data about your Mpower Agent A virtual agent created with CXone Mpower Agent Builder that can handle voice or chat interactions..

Use cases for import functionality:

• Migrate from another virtual agent-building platform
• Add your own NLU This process expands on Natural Language Processing (NLP) to make decisions or take action based on what it understands. data sets
• Import data from CXone Mpower XO

Use cases for export functionality:

• Duplicate or backup the Mpower Agent in the same account
• Copy the Mpower Agent into a different account
• Export past conversations to run analytics in a third-party tool

Import and export functionality is located in Preferences and can be used with training data, conversations, or full Mpower Agent configuration.

Training Data

Import	Export	File Types
		XSLX

1. In CXone Mpower, click the app selector and select Agent Builder.

2. Click the Mpower Agent you want to work with.
3. Click Preferences in the left icon menu.
4. On the Import & Export tab, click Training Data.
5. To import:
   1. Click Browse Files, then locate the file you need.
   2. Click Import.
   3. In the History section, you can view logs detailing each past import.
6. To export, click Export to .XSLX.

Conversations

Import	Export	File Types
		JSON via REST API

You can export conversation data in JSON through a REST API. This allows you to put your past conversations through analytics or other third-party processes, then return and make improvements to your Mpower Agent.

1. In a separate browser tab, open the GET Conversations API documentation.

2. Create a request in your code.

3. Find the token to use in the URL: 

   1. In CXone Mpower, click the app selector and select Agent Builder.

   2. Click the Mpower Agent you want to work with.
   3. Click Preferences in the left icon menu.
   4. On the Import & Export tab, click Conversations.
   5. Copy the Token.

   6. Replace "YOUR TOKEN HERE" in the request URL with the token you copied.

Mpower Agent Configuration

Import	Export	File Types
		YAML

Importing an Mpower Agent can help with Mpower Agent duplication or migrating to a different account or tenant. Exporting an Mpower Agent allows it to be used as a backup. If using as a backup, you should export on a regular basis to keep it up-to-date.

You can import an Mpower Agent from the same page where you create a new Mpower Agent.

To export your Mpower Agent:

1. In CXone Mpower, click the app selector and select Agent Builder.

2. Click the Mpower Agent you want to work with.
3. Click Preferences in the left icon menu.
4. On the Import & Export tab, click Bot Configuration.
5. Click Export to .yaml.