Set Up a Transcript Subscription for an Application

A transcript subscription subscribes a CXone Mpowerapplication to receive transcripts from your transcription service. When a subscription is in place, the transcript is generated, then shared with the subscribed application. The subscribed application receives the transcript and uses it for its intended purpose.

This option requires custom Studio scripting.

Complete each of these tasks in the order given.

Create a Transcript Subscription

Required permissions: Automation & AI > Launch Automation & AI

  1. In CXone Mpower, click the app selector and select Automation & AI.

  2. Click Subscriptions > Transcript Subscription.

    1. Click Add Subscription.

    2. Enter a Subscription Name. The name should indicate the CXone Mpower application the subscription applies to.

    3. Click Next.

    4. On the Configuration page, select a connector and request if you want to export transcripts from CXone Mpower. This is optional and requires additional setup.

    5. Click Next.

    6. Under Applications, click the application you want for this subscription. Currently, CXone Mpower Supervisor is the only available application.

    7. Click Add.

Set Up Subscription in a Script

Required permissions: Studio Script View, Create/Edit

If you cannot find the CONFIGURE Transcript SUBSCRIPTION action in Studio, contact your CXone Mpower Account Representative. If transcript subscriptions is not enabled for your CXone Mpower system, the action will not be visible in Studio.

  1. In Studio, open the script you want to work with.

  2. Add the CONFIGURE Transcript SUBSCRIPTION action to the script:

    • In Desktop Studio, the action is located on the Framework tab.

    • In Studio, the action is located on the Actions palette.

  3. Place the CONFIGURE Transcript SUBSCRIPTION action after one of the following actions, depending on the media type of the script: 

    • In digital scripts, place it after the ONASSIGNMENT action.

    • In voice scripts, place it after the ONANSWER action but before the CONTINUOUS TRANSCRIPTION action.

  4. If you haven't created your subscription yet, you can do so now. If you're using Studio, click Open Editor on the CONFIGURE Transcript SUBSCRIPTION action to open the Transcript Subscription page. If you're using Desktop Studio, double-click CONFIGURE Transcript SUBSCRIPTION. Then: 

    1. Click Add Subscription.

    2. Enter a Subscription Name. The name should indicate the CXone Mpower application the subscription applies to.

    3. Click Next.

    4. On the Configuration page, select a connector and request if you want to export transcripts from CXone Mpower. This is optional and requires additional setup.

    5. Click Next.

    6. Under Applications, click the application you want for this subscription. Currently, CXone Mpower Supervisor is the only available application.

    7. Click Add.

  5. Click the circle icon Icon of a checkmark in a circle. next to the subscription you just created, then click Yes to confirm. This adds the name of the subscription to the TranscriptSubscriptionConfigName property of the CONFIGURE Transcript SUBSCRIPTION action. No other configuration is required.

  6. Complete your script. Additional work may be required to configure your script.