Some CXone Mpower services, such as transcription, are used by CXone Mpower applications. Subscriptions allow you to use these services in other parts of the platform or to export output from the services. Currently, transcription is the only service available as a subscription.
Subscribing to a service creates a connection between that service and another application in the CXone Mpower platform. Custom scripting is required to use the connection.
Transcript Subscriptions
A transcript subscription allows you to:
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Send transcripts to CXone Mpower applications that aren't set up to use them by default. Currently, Copilot for Supervisors is the only supported application.
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Export transcripts outside of CXone Mpower.
Transcript subscriptions and Continuous Stream Transcription must be enabled in your CXone Mpower system. To export transcriptions outside of CXone Mpower, you must also have Integration Hub. Contact your CXone Mpower Account Representative for assistance.
Custom Studio scripting is required to complete the setup of transcript subscriptions.