Native nodes are built-in, platform-managed components in AI Agents (Cognigy) that replace extension-based deployments. They eliminate the need for manual extension uploads, reduce maintenance overhead, and ensure seamless compatibility with current and future platform releases.
This document provides an overview of the NiCE CXone native node supported by AI Agents (Cognigy), including its purpose, configuration, and migration guidance for users transitioning from the previous extension. Here are supported native nodes: