Assign the Virtual Agent Hub Configuration to the TextBotExchange Action

Before the TextBotExchange action can communicate with AI Agents (Cognigy), you must link it to the Virtual Agent Hub configuration you created.

Required permissions: Studio Script View, Create/Edit

  1. In Studio, double-click the TextBotExchange action on the script canvas. The application displays the Virtual Agent Hub.

  2. In the left column of Virtual Agent Hub, locate the bot configuration you created.

  3. Click the checkmark icon next to the configuration name. The checkmark turns green to indicate the configuration is selected.

  4. Click Close. The Virtual Agent ID property of the TextBotExchange action is automatically populated with the name of the configuration.

  5. Repeat this process for each TextBotExchange action in the script. Each action must be assigned to the same configuration, unless you are implementing a multi-bot scenario.

Alternatively, you can assign the configuration using a Studio variable. Create a variable in your script and set its value to the Virtual Agent (Bot) Name from Virtual Agent Hub. Enter the variable name in the Virtual Agent ID property of the TextBotExchange action. This approach allows you to select the bot configuration dynamically at runtime.

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