Gamification - Marketplace

Visit the Marketplace to spend your coins on gift cards, popular tech, clothing, snacks, company swag, or other incentives. The company store works like most online shopping websites. Featured products, bestsellers, and popular sale items are shown on the Home page.

You can browse the shop, search for specific products, explore sales, add an item to your cart, or save your favorites to a wish list for later. If you aren't sure how many coins you have, you can find your balance next to the shopping cart. After you place an order, check the status and order history by visiting the Orders tab.

This feature is only available for organizations with the CXone MpowerPerformance Management (Native) Act license.

You must have these permissions:

  • Performance Management (New) > Gamification > Marketplace: View, Edit, Create

  • Performance Management (New) > Gamification > Marketplace Management: View, Edit, Create

  • Performance Management (New) > Gamification > Order Management: On

  • Performance Management (New) > My Zone > Marketplace: On

If you cannot access Gamification, check with your administrator. The administrator can find these permissions in CXone Mpower. Go to Admin > Security Settings > Roles and Permissions and select the role.

Shop by Category

The Shop by Category tab shows the entire collection of store items without any filters or categories. Select options from filters and categories to filter the products.

Wishlist

See something you love but don't quite have enough coins? Click Wishlist on the product listing to save the item for later. When you're ready to buy the item, click the Wishlist tab to find the listing and proceed with your purchase.

Place an Order

You can add products to your cart from the Home, Shop by Category, or Wishlist tabs.
Click on the product and then select Variant Type and add the Quantity.

  1. To begin shopping, click the shopping cart .
  2. Click Add to Cart.
  3. Once you finish adding products to the cart, click Go to Cart.
  4. Check the details of your order.
  5. Click Checkout to place an order.

Orders

The Orders tab shows a list of all orders. You can check the status of any open order or view your order history. You will get system notifications when the status of your order changes.

Order Management

Order management allows the Admin to see the list of orders placed by different agents with order number, order status, ordered by, ordered date, agent ID, team , and price of the order.

You can change the order status by selecting the appropriate order from the Order Status column. You can add personalized notes for the order.

Click the down arrow to see the expanded view of the order. You can see the product image with description, variant, status, quantity, and price of the order in the expanded view. You can also change the order status from the expanded view as well.

Click Export to download the orders report in the Excel format.

Marketplace Management

Marketplace management allows the Admin to create and manage different products.

Create New Product

  1. Go to Left-nav > Gamification > Marketplace Management, then click New Product.

  2. Enter the Product Details, then click Next.

    1. Product Name

    2. Product Description

    3. Availability Dates
      Use the calendars to choose a Start and End Date.
      Mark the Checkbox if the product is available indefinitely with no end date.

    4. Category and Subcategory
      Select Existing to choose an existing category/subcategory from the dropdown menu.
      To create a new category/subcategory, select Create New, then type the new Name into the text field.

    5. Price and Quantity (for items without different variations)
      Mark the Checkbox if the quantity is unlimited.

      1. Use the Toggle if you have multiple variations of the product (colors, sizes etc.).

      2. Enter the Price and Type of the variant.
        Mark the Checkbox if different variants will have different prices rather than a single, base price.

      3. Enter the Variant Name(s), then the Price (if prices differ) and Quantity for each.
        Mark the Checkbox if the quantity is unlimited.

      Product: T-shirt in multiple sizes

      Category: Clothing

      Subcategory: Shirts

      Variant Type: Sizes

      Variant Name(s): S, M, L, XL, XXL

  3. Use Display Settings to configure how the product will be displayed, then click Next.

    1. Mark the Checkbox to display the product on the product Carousel.
      Use the calendars to choose a Start and End Date.
      Mark the Checkbox if the product will be displayed indefinitely with no end date.

    2. Mark the Checkbox to add a Featured label to the product.
      Use the calendars to choose a Start and End Date.
      Mark the Checkbox if the product will be featured indefinitely with no end date.

    3. Mark the Checkbox to Discount the item, including variations.
      Add the Discount in the form of a Percentage.
      Use the calendars to choose a Start and End Date.
      Mark the Checkbox if the product will be discounted indefinitely with no end date.

  4. Upload product images, then click Next.
    You can upload a main image and up to four additional images.

  5. Assign groups, then click Next.

    1. Click Add to assign groups who are eligible to purchase the item.

      1. Use the tabs to choose a Group.
        The Employee Group Assign Tool will include groups such as Team or Agent.
      2. Make your selection(s) from the list, then click Assign.

        Assignments can only be made from one group, with a limit of 5 Teams or 100 Agents.

  6. Review the product summary, then click Save.

Once the product is created, you can see it under Marketplace Management. You can edit, duplicate, and delete the product from the list.