The Change Audit report displays general activities across your CXone Mpower system. For example, you could view all of the username changes that occurred during a specific time period. Or you could track evaluation form changes, such as being activated, deactivated, or deleted.
Permissions
You must have these permissions:
-
Dashboard > Dashboard Templates > Change Audit Report :On
-
Dashboard > Dashboards: View
-
Dashboard > Dashboards: Edit (optional)
If you cannot access the reporting templates or Dashboard, check with your administrator. The administrator can find these permissions in CXone Mpower. Go to Admin > Security Settings > Roles and Permissions and select the role.
Clarissa Dalloway is an analyst for Classics Inc. She wants to see all the changes in usernames for the month of May across all applications. Clarissa runs the Change Audit report, defining the time period from May 1st to May 31st in the report prompt. She then sets Entity to User and sets Attribute to User.userName in the report filter. The table automatically updates to show the username changes in May. The information includes when the changes were made, the previous and new values, and who made the change.
Data in this Report
The Change Audit report has multiple columns that present data attributes for changes to existing CXone Mpower entities or values. You can right-click any column in the report to sort the data, drill-down, or adjust the display.
| Field | Details |
|---|---|
| Application | The CXone application in which the event occurred. |
| Modified Time (UTC) |
The date and UTC time at which the change occurred. The displayed time is when the change occurred according to UTC+0. The time is not shown in your chosen time zone or the entity's time zone. For example, suppose your tenant's time zone is UTC +2 and you looked at a name change for a user whose time zone is UTC +1. If Modified Time displays 7:00 AM, then the change occurred at 8:00 AM for the user and 9:00 AM for your tenant. |
|
Entity |
The item that experienced a change. For example, for a change to a user account, Entity is User. |
| Attribute |
The aspect or feature of the entity that was changed. For example, for a username change, Attribute is User.userName. |
| Previous Value | The attribute value before the change occurred. |
| Changed Value | The attribute value after the change occurred. |
| Triggered By | The CXone Mpower component that initiated the change. This could be a user or a system automation. |
|
Event ID |
The unique ID that CXone Mpower assigned to the change. |
| Instance | The unique ID associated with the Entity. For example, if the entity is a user, Instance is the unique ID used internally by CXone Mpower to refer to the user. |
| Comments | Any notes associated with the change. |
| Trigger Application | The application that caused the change to occur. |
| Trigger Host | The unique ID for the tenant where the change occurred. |
| Trigger Program | The action performed in CXone Mpower that caused the change to occur. |
Use Cases
Filter combinations
|
Application |
Entity |
Activity |
|---|---|---|
| CXone Mpower Player | Chat | Playback |
| CXone Mpower Player | Chat with screen recording | Playback |
| CXone Mpower Player | Chat, Email | Playback |
| CXone Mpower Player | Playback | |
| CXone Mpower Player | Email with screen recording | Playback |
| CXone Mpower Player | Interaction Data ([ALL]) | Playback |
| CXone Mpower Player | Interaction Data (VOICE_Only) | Playback |
| CXone Mpower Player | Playback unavailable | Playback |
| CXone Mpower Player | Screen Recording | Playback |
| CXone Mpower Player | Voice and screen recording | Download Media File, playback |
| CXone Mpower Player | Voice and screen recording, chat with screen recording | Playback |
| CXone Mpower Player | Voice and screen recording, Chat, Email | Playback |
| CXone Mpower Player | Voice and screen recording, Chat, Email | Playback |
| CXone Mpower Player | Voice and screen recording, Email | Playback |
| CXone Mpower Player | Voice recording | Download Media File, Playback |
| CXone Mpower Player | Voice recording | Playback |
| CXone Mpower Player | Voice recording, Chat | Playback |
| CXone Mpower Player | Voice recording, Chat with screen recording | Playback |
| CXone Mpower Player | Voice recording, Chat, Email | Playback |
| CXone Mpower Player | Voice recording, Email | Playback |
| CXone Mpower Screen Monitor | Real-time Screen Monitoring | Start screen monitoring |
| User Management | Bulk Upload Download Entity, | Download User-Team; upload User-Team, download user-Skills, upload Team, upload User, download Team, upload user-skills, download User |
| User Management | Authentication User | None |
| User Management | Team | Create team or update team |
| User Management | Login Authenticator | Update or create login authenticator |
| User Management | Access Key | Delete, validate, update, create access key |
| User Management | Group Auditable | None |
| User Management | Role | Create, update, edit a role |
| User Management | User | Change password, import users, login, update user, create user, logout |
| User Management | Group | Delete, Create, and/or update group |
| Recording Policies | Recording Policy | Edit existing policy, create new policy |
| Recording Policies | Do not record policy | Edit existing policy, create new policy |
| Recording Policies | Recording Settings | Edit Setting |
| Data Extraction APIs | Recording-interaction-metadata | Extract data requested |
| Data Extraction APIs | QM-workflows | Extra data requested |
| Recording Business Data | Business data | Business data created, updated |
| Search | Search | Search query, share query, share interaction, delete recordings |
| Storage | SEA Credentials | Generate SEA Credentials |
| Storage | Advanced Life Cycle Rule | CreateAdvLifeCycleRule, PutAdvLifeCycleRule |
| Quality Management (QM) | Quality Plan | Edited, Created, Expired, Deactivated, Deleted, Activated |
| Quality Management (QM) | Evaluation Form | Created, Activated, Edited, Deactivated, Deleted, Renamed, Saved as a Draft |
| Workforce Management (WFM) | Employee Allotment | Carried Over |