This page provides you with a comprehensive list of dashboard reporting templates and the datasets available within each template. Additionally, it includes a list of datasets that you can access through the dashboard's Report Widget. Clicking on a template name will direct you to the reporting template page for detailed information. Clicking on a dataset name will direct you to view detailed data within the dataset.
|
Template Name |
Description |
Domain |
Dataset |
Persona |
|---|---|---|---|---|
| List of Agent | Provides an overview of all agent details, roles, and performance, including historical data. |
Omnichannel |
Manager, Supervisor |
|
| Skill Proficiency | Provides agent proficiency levels for ACD skills. | Omnichannel | Manager, Supervisor | |
| Agent Skill Assignment | Provides details of each agent's assigned skills, average proficiency and number of skills. | Omnichannel | Manager, Supervisor | |
| List of Teams | Provides the full list of teams. | Omnichannel | Supervisor | |
| List of Campaigns | Provides a list of all campaigns available at the tenant. | Omnichannel | Manager, Supervisor | |
| List of Skills | Provides a full list of skills. | Omnichannel | Agent, Manager Supervisor | |
| Agent Session | Provides details about agent session, including both available and unavailable times. | Omnichannel | Agent, Supervisor | |
| Evaluator Analysis Report | Provides details on evaluator performance and evaluation progress within quality plans and evaluations | QM | Manager, Supervisor, Evaluator |
|
| Evaluations By Team | Provides evaluation data across all channels for both teams and agents\. | QM | Manager, Supervisor, Evaluator |