Node Watch

Node Watch is a centralized dashboard that gives Admins and Supervisors a single, consolidated view of the Desktop Discovery Client’s health status for a tenant. You can search for an agent in the Search agents field.

Prerequisites

• To access the Node Watch feature, the Desktop Discovery application must be enabled on the CXone tenant. Refer to Manage Tenants to enable the NiCE CXone applications.

• You must select Desktop Discovery from the list of applications, turn the toggle switch on, and then select Desktop Discovery Advanced from the features list.

• To manage Node Watch, users with View permission can view the dashboard. For agents and other users, refer to Permissions.

Access Node Watch

Go to Workforce Engagement > Desktop Discovery > Client Management > Node Watch.

If the tenant has no Desktop Discovery clients, the Node Watch page displays no data.

To get the latest Node Watch data, click the Refresh icon () at the top-right corner of the page. When the tenant has one or more Desktop Discovery clients, the Node Watch page automatically displays the pre-populated agent information reflecting the current state of the Desktop Discovery Client.

The Node Watch page displays the following information:

Column	Details
Agent Name	The name of the agent.
Teams	The team name to which the agent belongs.
Config Version	The configuration version assigned to the agent.
Module	The modules assigned to the agent.
Client Version	The client version assigned to the agent.
Client Status	The current status of the client. The following options are available: Active Inactive Offline When the agent is Inactive or Offline, the system displays the duration since the agent was last active.

Apply Filters

You can apply filters to display the required data.

1. Go to Workforce Engagement > Desktop Discovery> Client Management > Node Watch.

2. Click the filter icon.

3. Apply the following filters to display results:

   • Teams: Open the Teams dropdown and select one or more team options.

   • Config Version: Open the Config Version dropdown and select one or more config version options.

   • Module: Open the Module dropdown and select one or more module options.

   • Client Version: Open the Client Version dropdown and select one or more client version options.

4. Select the required check boxes to view data based on Client Status. The following options are available:

   • Active

   • Inactive

   • Offline