NiCE CXone Integration Hub

Integration Hub in the Connections Hub is an interface that streamlines integration with third-party authentication and web services such as applications, platforms, or systems. It is a centralized framework through which REST calls can be made and integrations can be established with third-party web services from within workflow programming/scripting.

It offers capabilities like a built-in secret and variable keeper and is typically used as part of an IVR flow where there’s a need to integrate with some external platform to help guide the routing process or dynamically enhance the interaction experience.