NiCE CXone Studio Features and Benefits

NiCE CXone Studio Features

Access the web-based Studio interface anytime, anywhere, with no need to install or maintain an application.
Build routing flows for any channel (voice or digital, automated or agent-assisted, proactive or reactive) in one consolidated, user-friendly interface.
Use pre-configured components called actions or customize using open actions like Snippet that allow adding custom code to the routing flow.
API actions are a convenient, guided and well documented way to use REST APIs for custom solutions.
Dedicated actions that can call NiCE CXone hubs to retrieve or send data. See Desktop Studio Actions.

Streamline creating and maintaining routing for all channels using one intuitive, visual interface
Use Studio to expand routing with easy integration of native and third-party solutions for virtual agents and bots, agent assist tools, transcription and third-party solution integration and more.
Enable business users to take on simple tasks, for example, replacing voice files, on their own.
Give workflow programmers a powerful, yet easy-to-use interface that helps them save time and effort with visual cues on flow issues and the ability to debug custom code from within Studio.