NiCE CXone Virtual Agent Hub Features and Benefits

NiCE CXone Virtual Agent Hub Features

Take the complexity out of integration with native, third-party, or custom virtual agent and bot solutions
Use a single, user-friendly interface to maintain and update integrations
Offer intelligent, human-like service in voice and digital channels 24/7/365
Facilitate seamless cooperation between human and automated resources, maintaining the context throughout transitions
Let virtual resources deal with the mundane, reserving your human agents for high-value, complex interactions
Smart from the start: virtual agents are 100% productive from day one – no onboarding, no training needed, scale as needed

Shorten handling times and reduce cost with intelligent automation
Improve the customer experience by offering seamless self-service, with the option to transition to human resources anytime, and with full context
Boost agent satisfaction by automating repetitive interactions, and let human agents handle interactions that need the human touch
Save administration time and effort with low-complexity integration and maintenance
Use a single, consolidated platform that lets you choose from many native, third-party, or custom options
Focus on your business needs, let NICE take care of the details