Create a Topic AI Collection

You can push search interaction results from Interactions Hub directly to Analytics Hub as a Topic AI collection. You can name your collection and submit up to 40,000 sample segment IDs to the Topic AI API. This makes creating and managing collections faster and easier. It also eliminates manual data collection to make workflows more efficient.

Collections are created in Interactions Hub, but you must go to Topic AI to view the collection after it's created. It make take up to one hour before it appears in the Topic AI > Select Topic AI Collection dropdown during enrichment.

You must have a Recording Advanced license and Topic AI license to use this feature.

For best enrichment results, apply at least the following recommended filters to your Voice interactions before saving them to a Topic AI collection:

  • Required:

    • Channel: Voice

    • Language

  • Recommended:

    • Interaction Duration Seconds (Min): 30, 60, or 90+ seconds

    • Direction Type: Inbound

    • Additional Filters: Further refine by Skills, Teams, or any other desired filters, aiming for 40,000 interactions.

  1. On the top right corner of the Interactions Search page, click icon of 3 verticle dots > Save to Collection

  2. Enter a New Collection Name.

    1. Allowed characters: Letters, numbers, spaces, #, and @

    2. Following characters are not allowed:

      • Commas (,)

      • Semi-colon (;)

      • Colon (:)

      • Underscore ( _ )

      • Pipe " | "

      • Double Quote ""

      • Single Quote " ' "

      • Left and Right square bracket " [ ] "

      • Left and Right curly brackets " { } "

      • Less than and Greater than " < > "

      • ?, $, %, or ( ),

      If the value contains disallowed characters, a validation message appears, and you must correct the value before saving.

  3. Click Confirm.

Important:
Collections are created in Interactions Hub, but you must go to Topic AI to view and select the collection. It make take up to one hour for the collection to become available in Topic AI.