Accessibility - Workforce Management (CXone) Pages

Accessibility criteria

Page name: Time off Rules

Page name: Time off Summary

Page name: Manage Request

Text Alternatives and Captions

Make visuals understandable for all

Images, icons, and media must have clear text alternatives like alt text, labels, or transcripts.

Example: Added alt text to icons on the dashboard and ensured that icons without meaning are marked decorative.

Yes

Yes

Yes

Visual Design: Color and Contrast

Make content easy to read and see

Text and visual elements need enough contrast from the background, and pages must work well with 200% zoom.

Example: Increased contrast between text and buttons; tested main pages on 200% zoom to ensure nothing is cut off.

No

No

No

Keyboard Navigation and Focus

Make sure the product works without a mouse

Users should reach elements by keyboard. Focus (like outlines) must always be visible and not hidden behind headers.

Example: Tabbing through the header presents a new button called “skip to main content”, dropdown menus open on keyboard.

Yes

Yes

Yes

Assistive Tech Support (JAWS, Voice, etc.)

Work well with screen readers and voice tools

Elements must have correct labels and roles so assistive tools (like JAWS or Dragon) can read or activate them.

Example: Added accessible names to buttons so Dragon can trigger “Send”; tested screen reader flow for announcements and buttons.

Yes

Yes

Yes

Page Navigation

Keep movement clear and predictable

Menus and links should be in the same spot on every page, keyboard-friendly, and clearly labeled with logic navigation between components.

Example: User Keyboard Navigation guide is functional across elements. All menus can be accessed using the Tab key.

Yes

Yes

Yes

Forms and Error Messages

Make input clear and fixable

Fields have a label, and mistakes should be showing clearly.

Example: “Skill Name field is required” now shows below the field. Focus changes to notification.

Yes

Yes

Yes

Status Messages and Alerts

Announce changes for assistive tools

When something changes (like “saved” or “error”), tools like screen readers should hear it.

Example: Success messages use ARIA live region — JAWS reads “Saved successfully”.

Yes

Yes

Yes

Accessibility criteria

Page name: Approval Rules

Page name: General Tab

Page name: Netstaffing Tab

Page name: Conditions Tab

Text Alternatives and Captions

Make visuals understandable for all

Images, icons, and media must have clear text alternatives like alt text, labels, or transcripts.

Example: Added alt text to icons on the dashboard and ensured that icons without meaning are marked decorative.

Yes

Yes

Yes

Yes

Visual Design: Color and Contrast

Make content easy to read and see

Text and visual elements need enough contrast from the background, and pages must work well with 200% zoom.

Example: Increased contrast between text and buttons; tested main pages on 200% zoom to ensure nothing is cut off.

No

No

No

No

Keyboard Navigation and Focus

Make sure the product works without a mouse

Users should reach elements by keyboard. Focus (like outlines) must always be visible and not hidden behind headers.

Example: Tabbing through the header presents a new button called “skip to main content”, dropdown menus open on keyboard.

Yes

Yes

Yes

Yes

Assistive Tech Support (JAWS, Voice, etc.)

Work well with screen readers and voice tools

Elements must have correct labels and roles so assistive tools (like JAWS or Dragon) can read or activate them.

Example: Added accessible names to buttons so Dragon can trigger “Send”; tested screen reader flow for announcements and buttons.

Yes

Yes

Yes

Yes

Page Navigation

Keep movement clear and predictable

Menus and links should be in the same spot on every page, keyboard-friendly, and clearly labeled with logic navigation between components.

Example: User Keyboard Navigation guide is functional across elements. All menus can be accessed using the Tab key.

Yes

Yes

Yes

Yes

Forms and Error Messages

Make input clear and fixable

Fields have a label, and mistakes should be showing clearly.

Example: “Skill Name field is required” now shows below the field. Focus changes to notification.

Yes

Yes

Yes

Yes

Status Messages and Alerts

Announce changes for assistive tools

When something changes (like “saved” or “error”), tools like screen readers should hear it.

Example: Success messages use ARIA live region — JAWS reads “Saved successfully”.

Yes

Yes

Yes

Yes