Accessibility Overview

NiCE CXone now has significant accessibility improvements designed to offer a smoother, more inclusive experience for users across a wide range of visual, motor, and cognitive needs.

• Accessibility - NiCE CXone Login Page

• Accessibility - Admin Security Pages

• Accessibility - Analytics Services Pages

• Accessibility - Coaching Pages

• Accessibility - Supervisor Workspace (Supervisor) Pages

• Accessibility - Copilot for Supervisors Pages

• Accessibility - Data Policies Pages

• Accessibility - Dashboard Pages

• Keyboard Navigation Guidelines

Accessibility Statement

Below is the Accessibility statement information.

Accessibility statement

Documented date: April 2026

Testing duration: CXone latest release

NiCE CXone strives to make all products accessible and align with WCAG 2.2 Level AA compliance, Section 508 and European Accessibility Act (EAA).

At NiCE CXone, we are committed to ensure digital accessibility for people with all levels of disability.

We are continually improving the user experience for everyone across our product suite as well as incorporating inclusive design principles in new features and solutions.

Product ACR/ VPAT (Partially support and Usability issues)

As requested, NiCE Account Managers can share a product’s latest ACR.

In some cases, the Accessibility Conformance Report (ACR) / VPAT® may identify certain success criteria as Partially Supports. This does not mean that NiCE does not support accessibility or that users are unable to access the product. Instead, it means that the product meets WCAG 2.2 Level AA accessibility requirements and has no functional accessibility barriers, but some tasks may be completed using alternative methods.

In these cases, users can still successfully complete their tasks, even if the experience is not as smooth or intuitive as it could be. NiCE will work to improve the overall user experience while maintaining full accessibility compliance.

NiCE welcomes customer feedback related to usability and recognizes its importance in delivering a high quality user experience. Some features may be less intuitive, yet they meet accessibility and WCAG standards. NiCE actively logs and reviews these items and incorporates them into our backlog for ongoing product improvement.

Measures to Support Accessibility

We take the following measures to ensure accessibility:

Continuous Improvement: Accessibility is part of our mission statement and internal design process.

Rigorous Testing: Our platform is regularly tested using a combination of automated and manual tools, including:

Automated:

• AXE-core: 4.0.1

Manual/Assistive Technology:

• Chrome Browser Extension: ARC Toolkit - Version: 5.7.10

• JAWS - 2025.2506.170

• Dragon: 16.10.200.044

• Color Contrast Analyzer: 3.5.5 JAWS (screen reader)

• Dragon NaturallySpeaking (voice control)

Known Limitations & Technical Disclaimers

While we strive for seamless access, some parts of our platform may have limitations. We are actively working to resolve these:

Reflow & Zoom: Our platform baseline is 1024 px. When using 200% zoom, the viewport reduces to a 256 px equivalent. While we aim for a responsive experience, some layout shifts or increased scrolling may occur in dense data views at these levels.

While our platform is optimized for a 1024px desktop experience, we provide partial support for Reflow. Main navigation and textual content are designed to reflow; however, our core functionality involves complex data grids and visualizations that require two-dimensional layout to maintain meaning. Per the SC 1.4.10 exception for data tables and charts, these elements maintain their layout, which may require horizontal scrolling at high zoom levels (320px equivalent).

Suggested workaround: Instead of browser zoom, use OS-level tools like Windows Magnifier or macOS Zoom or Use text zoom.

AI-Enhanced Interfaces: Our AI solutions utilize a persistent side panel layout to provide real-time, context-aware assistance alongside your primary work area. This panel does not reflow to the bottom of the screen at high zoom levels. Consequently, users navigating at high magnification may experience a two-dimensional layout (horizontal scrolling) to keep both the workspace and the AI insights in view

Suggested workaround: For users with low vision, we suggest using a large-format monitor or a dual-monitor setup. This allows you to maintain the necessary side-by-side AI orientation at a higher scale without losing the visual connection between your work and the AI's suggestions.

Complex Data & Tables: Due to the nature of our complex data visualizations and large tables of content, some pages may require horizontal scrolling.

Suggested workaround: Use keyboard navigation, CSV export option.

Real-Time agent guidance during voice interactions: Our platform provides real-time data and guidance prompts visually to assist agents during active interactions. Please be aware that these live updates may not be fully supported for screen reader users during an active voice call. Because the screen reader’s text-to-speech output competes with the audio of the live caller, it can create a significant "audio conflict" that hinders the ability to process both streams of information simultaneously. We recommend users who rely on screen readers contact to discuss specialized workflow configurations or alternative support formats.

Drag & Drop: Certain applications (e.g. Web Studio) within our platform utilize interfaces that are exclusively based on drag-and-drop interactions. These specific modules require a mouse or pointing device for operation and do not currently support keyboard-only or screen reader navigation.

Compliance Status: Our latest Accessibility Conformance Reports (ACRs/VPATs) indicate that some components are currently "Partially Supported." We are in a constant cycle of remediation to move these toward "Supported."

Suggested workaround: Follow our Release Notes to keep up to date with our release enhancements.

User Recommendations

For users who rely on magnification or enlarged text:

• Recommended zoom: 200% provides the best balance of enlarged content and usability.

• Screen magnification software: Use ZoomText, Windows Magnifier, macOS Zoom, and similar.

• Browser text-only zoom: Supported; interface layouts accommodate enlarged text.

• High contrast modes: Works with Windows High Contrast and forced-colors modes.

Tips for viewing at high zoom levels:

• Data visualizations have pan and zoom controls separate from browser zoom

• Dashboard widgets can be expanded to full screen for detailed viewing

• Column visibility settings persist across sessions—configure once at your preferred zoom level

• Export to CSV is provided in many data components

Feedback and contact information

For any feedback or accessibility-related concerns, customers may reach out to their Partner, Technical Account Manager (TAM), or primary NiCE contact person.

Resources and Conformance Documentation

To ensure full transparency, we provide detailed accessibility information for each of our individual applications. By following the links below, you can access the latest Accessibility Conformance Reports (ACRs) and specific user documentation for each tool.

Additionally, we have developed a dedicated Keyboard Navigation User Guide to help users who rely on keyboard-only interaction navigate our complex data views and interfaces more efficiently. We encourage you to review these materials for a deeper understanding of our current accessibility status and for tips on how to optimize your experience.