Use Execution Logs

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Execution logs allow you to the results from each evaluation a routing rule completes.

The page where you can view an execution log for a routing rule.

View Execution Logs

Required permissions: Routing Center > Execution Logs > Manage, Routing Center > Real-Time Routing Rules > Config

  1. Click the app selector icon of app selector and select Routing Center > Execution Logs.

  2. Locate the activity you want to see. You can: 

    • Enter a search term in the search bar at the top of the page.

    • Click the filter Icon of a funnel and select one or more options from the Skill, Status, and Metric drop-downs.

      Field Details
      Skill The ID of the ACD skills you have permission to access.

      Status

      The status of the execution log you want to find. Options are Activated, Deactivated, Executed, Failed, and No Action.
      Metric The metric used in the rule whose execution log you want to find. Metrics are defined by the Type selected when the rule was created.
    • Click All at the top of the drop-down to select all available filter options in the drop-down.
    • Click Clear at the top of the drop-down to remove selected options from the filter.

  3. Click the arrow Icon of a greater-than angle bracket >. to expand an entry to view more information about a log entry. The detail drawer opens and shows the data collected during the evaluation.

  4. To view or edit the real-time routing rule associated with an entry: 
    1. Click Edit Rule.

    2. Select Edit rule settings or Real-time Update from the options Three dots stacked vertically. menu for the rule you want to update.

  5. Click Refresh to load the latest log entries.