Mapping Legacy BI Reports to CXone Dashboard Prebuilt Reports

A report-by-report mapping that shows which NiCE CXone Dashboard Prebuilt Report replaces each Legacy Prebuilt BI Report — so teams migrating from legacy reporting can find the equivalent, understand what's inside, and know who it's designed for.

Overview

NiCE CXone Dashboard Prebuilt Reports are the out-of-the-box replacement for the Legacy Prebuilt BI Reporting environment. If your team is moving to CXone Dashboards, the most common question is simply: “Where did my report go?”

In the table below, each prebuilt report includes a description, the domain it belongs to, datasets (the tables and widgets in the report), the personas it is designed for, and the legacy report it replaces. New reports with no legacy equivalent are marked New in NiCE CXone.

On this page, you will only see the mapping of Legacy Reports to Prebuilt Reports.
For a full description of each prebuilt report, including widget breakdown, permissions, filters, and other details, visit Prebuilt Reports or click the prebuilt report name in the table below.

How to Read the Mapping

Prebuilt Report: The report as it now appears in CXone Dashboards. This is the report you will open going forward.
Description: A description of the prebuilt report.
Domain: The functional area — e.g. Omnichannel, Quality Management, WFM, Analytics, Recording.
Datasets: The tables and widgets in the report.
Personas: The roles the report is designed to serve. A report can serve more than one persona.
Replaces (Legacy Report): The Prebuilt BI Report it replaces.

Report Mapping

Prebuilt Report	Description	Domain	Datasets	Personas	Replaces (Legacy Report)
Abandons by Skill	Provides the total number of times a contact abandoned in each skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge..	Omnichannel	Abandons by Skill	Supervisor	Abandons by Skill Report
Activity Audit	Displays general activities across your NiCE CXone system.	General	Activity Audit	Supervisor, Operation Manager	Activity Audit Report
Adherence Report	Provides real-time insights into how closely agents follow their assigned schedules, making it easier to identify trends, reward high performers, and address deviations quickly.	WFM	Agent Summary Widget Agent Adherence Variance Widget Activity Summary Widget Adherence Over Time Widget OOA Cause Widget Raw Data	WFM Planner, Supervisor	Adherence Report
Agent Behavior Insights	Provides a comprehensive view of agent behavior by analyzing interactions and delivering key behavioral metrics.	QM	Report Requirements and Limitations Data Overview	Supervisor, Quality Manager	Agent Behavior Insights Report
Agent Contact Performance & History Report	Provides in-depth data on agent performance such as the number of calls the agent put on hold or the number of times the agent consulted.	Omnichannel	Agent Contact Performance Agent Performance Key Performance Indicators Agent Contact History & Performance	Agent, Manager, Supervisor	Agent Contact History Report, Agent Contact Performance Report
Agent Session	Provides details about agent session, including both available and unavailable times.	Omnichannel	Agent session detail Agent's unavailable detail	Agent, Supervisor	Agent Session Report
Agent Skill Assignments	Provides details of each agent's assigned skills, average proficiency and number of skills.	Omnichannel	Agent skill assignment	Manager, Supervisor	Agent Skill Assignment Report
Analytics Category Statistics	Displays data according to categories such as billing and technical support	Analytics	Category Summary by Sentiment Widget Sentiment Interaction Details Widget	Analyst, Manager, Supervisor	Analytics Category Statistics Report
Analytics Metric Comparison	Allows supervisors or managers to compare analytics metrics over different periods of time.	Analytics	Analytics Metric Comparison Widget Sentiment Interaction Details Widgets (T1 and T2)	Analyst, Manager, Supervisor	Analytics Metric Comparison Report
Analytics Metric Statistics	Enables managers to follow up on their agents' performance to improve customer satisfaction and operational efficiency	Analytics	Analytics Sentiment Metrics Summary Widget Agent Sentiment Interaction Details Widget	Analyst, Manager, Supervisor	Analytics Metric Statistics Report
Analytics Metric Trend Report	Displays changes for any analytic metric at the category, team, or agent level. It can help you identify changes in the metric trend and view interaction details during periods of change.	Analytics	Metric Over Time Widget Category Sentiment Interaction Widget	Analyst, Manager, Supervisor	Analytics Metric Trend Report
API Usage Historical Report	Helps managers and administrators understand API usage over time.	General	API Usage Summary API Usage Detail	Manager, Administrator	N/A
Calibration	Provides help to calibrate evaluation forms.	QM	Evaluator Calibration Forms Calibration Form Detail View Evaluator Detail View	Quality Manager, Supervisor	Calibration Report
Callback Detail	Provides more insight into contacts that experienced a callback state.	Omnichannel	View Callbacks by Skill Widget View Callbacks Over Time Widget Callback Intervals by Skill Table Callback Detail Table	Manager, Supervisor	Callback Detail Report
Campaign Summary	Displays information about the active campaigns A grouping of skills used to run reports. in your organization.	Omnichannel	Contacts Over Time Handled Contacts by Campaign Campaign Averages Campaign Summary	Manager, Supervisor	Campaign Summary Report
Change Audit	Displays general change activities across your NiCE CXone system.	General	Change Audit	Supervisor, Operations Manager	Change Audit Report
Coaching Transactional Report	Provides the ability to view Coaching details for agents and teams.	QM	Coaching Session Type Summary Coaching Session Focus Area Summary Coaching Session Status Summary Coaching Transaction Details	Supervisor	Coaching Workflow Report
Contact States by Interval Report	Provides the ability to view the number of contacts in each state The availability status of an agent. for a selected time period.	Omnichannel	Contact States by Interval Seconds Contact States by Interval Minutes	Supervisor	Contact States by Interval Report
Copilot for Supervisors Usage	Displays billing-related usage for Copilot for Supervisors product that affect monthly charges.	General	Not Specified	Manager	New in NiCE CXone
CXone Billing	Displays billing-related usage for CXone products that affect monthly charges. It provides daily counts and agent‑level details for key AI and digital capabilities, so you can see what is driving billed usage.	General	Real-Time Interaction Guidance RTIG-Peak Users By Day Bot Builder Interaction Summary Agents Summaries Agents Received Summaries Per Day Agents Received Summaries Per Day Digital Foundations Enlighten Copilot	Manager	NiCE CXone Billing Report
Data Policies - Interactions Volume	Provides operational managers with a comprehensive view of product usage and data policy activity across CXone tenants.	General	Data Policies - Interactions Volume Exported Interactions Summary Daily Consumption Summary	Manager	New in NiCE CXone
Digital Agent Summary	Provides a high-level view of agent activity across digital channels, helping supervisors monitor performance and engagement.	Digital	Agent Contacts by Agent Messages by Agent KPI Widget Digital Messages Summary Detailed Digital Messages	Supervisor, Manager	New in NiCE CXone
Enlighten AI Routing Summary	Provides advanced Business Intelligence (BI) insights into the impact of Enlighten AI Routing on key focus metrics.	Enlighten AI	Metric Improvement per Call Outcomes Overall % Call Volume - Active Contact Count	Operation Manager, Supervisor	Enlighten AI Routing Report
Evaluation Question and Answer Analysis	Provides assistance in analyzing the quality of the questions and answers in an evaluation form.	QM	Question and Answer Summary Table Evaluation Question Details	Supervisor	Evaluation Question and Answer Analysis Report
Evaluations By Section and Question	Displays data for agent evaluations, broken down by the sections and questions in a single evaluation form.	QM	Average Score by Team Widget Average Score by Section Widget Average Score by Agent Section and Question Score Widget Question Details Widget	Supervisor, Quality Manager	Evaluations by Section and Question Report
Evaluations By Team	Provides evaluation data across all channels for both teams and agents.	QM	Evaluations by Agents	Manager, Supervisor, Evaluator	Evaluations by Team Report
Evaluations Details	Provides data for all types of evaluations.	QM	Evaluations Details	Manager, Supervisor, Evaluator	Evaluation Details Report
Evaluator Analysis Report	Provides details on evaluator performance and evaluation progress within quality plans and evaluations	QM	Evaluator performance Quality plan evaluation status Evaluation details	Manager, Supervisor, Evaluator	Evaluator Analysis Report
Intraday	Enables you to compare actual performance with forecasted values so you can identify skills that are over or under-performing and adjust staffing and intraday strategy.	WFM	KPI Summary Widget KPI Metric Highs and Lows Aggregated Raw Data Widget Variance by Skills Widget	Workforce Manager, Supervisor	Intraday Report
List of Agent Details	Provides an overview of all agent details, roles, and performance, including historical data.	Omnichannel	Current list of agents Historical list of agents	Manager, Supervisor	List of Agents Report
List of Campaigns	Provides a list of all campaigns available at the tenant.	Omnichannel	Current list of campaigns Historical list of campaigns	Manager, Supervisor	List of Campaigns Report
List of Skills	Provides a full list of skills.	Omnichannel	Current list of skills Historical list of skills	Agent, Manager Supervisor	List of Skills Report
List of Teams	Provides the full list of teams.	Omnichannel	Current list of teams Historical list of teams	Supervisor	List of Teams Report
List of Unavailable Codes	Provides a filterable, in-depth view of all unavailable codes, both default and custom, for your contact center.	Omnichannel	Current List of Unavailable Codes Historical List of Unavailable Codes	Supervisor	List of Unavailable Codes Report
Quality Management Advanced AI Usage	Provides visibility into the consumption of advanced AI features within Quality Management. It tracks usage for Evaluation Summary and Auto Score, enabling Quality Managers to monitor adoption and performance trends.	QM	Evaluation Summary Usage Overview Auto Score Usage Overview	Manager	New in NiCE CXone
Recording Activity	Provides a summary and detailed view of which interactions are being recorded and which are not. It helps supervisors and managers monitor recording performance against contact center policies and KPIs.	Recording	Interaction Overview Interactions Over Time Interaction Status by Team Interaction Status by Skill Interaction Status by Agent Not Recorded by Reason Recording Alerts Interaction Recording Details	Supervisor, Manager	Recording Activity Report
Recording Export API - SEA Usage Report	Helps to monitor how many interaction files are copied or moved to the SEA folder each month.	Recording	Data Overview	Administrators	New in NiCE CXone
Recording Export API Usage Report	Provides a comprehensive view of API usage, including detailed metrics for downloaded and played-back recordings.	Recording	Data Overview	Administrators	Recording Export API Usage Report
Skill Proficiency	Provides agent proficiency levels for ACD skills.	Omnichannel	Skill proficiency Proficiency Details	Manager, Supervisor	Skill Proficiency Report
Time Utilization	Displays data about scheduled agent activities.	WFM	Utilization by Activity Utilization Over Time Utilization by Agent Average Utilization per Day	Workforce Manager, Supervisor	Time Utilization Report

New in CXone Dashboards

The following reports have no Legacy Prebuilt BI Report equivalent and are capabilities you gain by migrating:

Copilot for Supervisors Usage
Data Policies — Interactions Volume
Digital Agent Summary
Quality Management Advanced AI Usage
Recording Export API — SEA Usage Report

Frequently Asked Questions

My legacy report isn't listed. What happened to it?

A small number of legacy reports have been consolidated into a single Prebuilt Report, or their content is now delivered through a dataset within a broader report. Search for the dataset name. If you still can't find it, contact your TAM so we can confirm and update this article.

Is the data the same as my legacy report?

Prebuilt Reports draw from the CXone Dashboard data model. Definitions are aligned to legacy reports wherever possible, but some metrics and groupings have been modernized. Validate against your own tenant before relying on a report for operational decisions.