Dashboard Prebuilt Reports for NiCE CXone WFM enable you to review data related to Workforce Management (CXone) and employee scheduling.
See Create Dashboards and Reports for the permissions required to use each report.
Access the reports from Dashboard> Reports > Prebuilt Reports.
For information about general actions such as exporting, grouping data, and drilling down, see Prebuilt Reports.
|
Report |
Description |
Report Type |
|---|---|---|
| Adherence Report | Displays agent schedule adherence and conformance metrics. | Agent |
| Intraday Report | Displays forecasted and actual data for metrics such as volume, ASA, SLA, and AHT. | Agent |
| Time Utilization Report | Displays trends and time usage of the different activities in agent schedules. | Agent |